DMG ENTERPRISES FULL BI PLATFORM

Industry: Manufacturing and Commercial SectorProject Name:В SAP Business Intelligence & Performance Analytics solutionDMG an Engineering, Real Estate and Hospitality Company required a solution to enable management to access up-to-date, consistent business intelligence from everywhere in the construction lifecycle. вЂњEnterprises are starting to adopt IVAs as replacements for outdated voice self-service solutions, because they are smarter, more accurate and easier to use.вЂќвЂњModern customer care is about creating seamless communication between companies and customers, regardless of channel,вЂќ said Mike Iacobucci, CEO of Interactions. вЂњSolutions that achieve high quality service, automated at enterprise scale, will drive the future of trust between consumers and the companies they choose. By combining artificial intelligence with human understanding, Interactions IVAs are uniquely engineered to solve this complex problem for both businesses and their consumers.вЂќDMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in contact centers, back-office and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end users, vendors and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors.

Dmg Enterprises Full BI Platform

Intercom Enterprises delivered full BI Platform training to DMGвЂ™s IT team, inclusive of SAP BI Platform Administration Servers and SAP BusinessObjects Dashboard Design to finalize the project and ensure DMG were able to utilize the solutions provided to the full extent. The Business Intelligence (BI) platform consists of a number of reporting applications that allow users to discover data, perform analysis to derive insights and create reports that visualize insights.The innovative analytic application Intercom Enterprises supplied DMG has given strategic and operational insight, improving their overall success by enabling them to manage their operations, mitigate financial risk, maximize resource productivity and increase project profitability, by giving DMG improved visibility into project and business data. The in-depth analytical abilities of this software permits businesses to keep track of their financial management, resources and projects and govern their specific KPIвЂ™s (key performance indicators) in the form of tabular reports, project performance management dashboards and business performance management dashboards.